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Archive for May, 2007

Logitech’s support and warranty really really sucks.

On my Logitech mx1000 mouse, the cursor started acting funny whenever I pressed the scroll button. I had to reset it each time. I know computers well, so I tried 2 different Logitech drivers (even tried without the logitech driver), and 2 different Windows machines. I got this from a friend (but is under the 3 year warranty). I called Logitech support. But the rep said that he cannot give me a replacement mouse, b/c the warranty is not transferrable.

The Mx1000 mouse is supposed to be top of the line mouse, around $70 originally purchased.

But now, only after 1.5 years, the rep and the supervisor both refused to reissue a replacement mouse, since the mouse was given to me, and I was not the original purchaser.

But my question is this:

Why do they not stand behind their mouse?

The lame supervisor I ended up speaking with gave me this logic.

“If someone ends up getting a new mouse for their warranty, and they give that defective mouse to someone else, then they can also try to get a new mouse and we don’t want that.”

I almost burst out laughing. I said, “Why don’t you take the defective mouse back?” He didn’t really answer that. But he did repeat that the warranty is not transferrable. I said I know that, but I’m asking WHY it’s not transferrable.

I asked, “Why does it matter who owns it? If the mouse works as it should, it would not matter, and therefore, you should stand behind your mouse, replacing it if it did indeed break due to manufacturing defect, as it was in my case.” He said many companies have non-transferrable warranties.

The supervisor did ask if I wanted to troubleshoot it. I said I tried 2 different drivers, 3 different machines, and I’m very computer saavy. It’s a hardware issue. Then he said I could buy a replacement one at half off, at $50. Yeah, right – I can buy a new mouse for that.

I wonder if anyone will even read this. But if you do, please please never buy another Logitech product, especially if it’s going to be a gift. If it breaks, your only option is to throw it away.

Logitech really really sucks.

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I was watching someone use her computer at work the other day, and I was amazed to see that she was unaware of a simple way to minimize all her windows.  She went to each one, clicked on the minimize button – for like 5 windows.  That’s a waste of time.

There are 3 very fast ways to do this:

1.  Press your Windows key + M for minimize.  The fastest way.  The Windows key is between your Control and Alt keys on the lower left of your keyboard.

2.  Similarly, you can press Windows key + D (D for desktop).  This one is cool in that if you press the hotkey combo again, you’ll see all your windows maximized again.  Option 1 does not do this.

2.  If you insist in the mouse, you can do this – Right click on the toolbar on the bottom of your windows, you know, the one w/ the start button on the bottom left.  Select Toolbars > Quick Launch.  This will add some more icons to your toolbar.  Press the icon w/ the blue and white trapezoid to see your desktop.  You don’t have to do this whole thing every time. Next time, you can just press the icon, b/c it will always be there.

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Man, I have not written in awhile on this – anyways, I’ve been busy running another similar blog that’s internal to a specific audience.

Anyways, I’m doing some spring cleaning, and I’m selling my stuff on ebay.

Right now, I have my koolsink mac powerbook g4 12″ aluminum stand for sale.

koolsink.jpg

I used to have a 12″ powerbook, and I loved this stand. It’s aluminum to match the powerbook, and I used to use it when using my 17″ LCD hooked up to my powerbook g4. It really does cool your powerbook, and you can even check out more details on their site: www.koolsink.com

Anyways, since then I’ve upgraded to my MPB, core 2 duo, which I love – so no more need for this Koolsink stand.

It costs about $60 when including shipping, but I’m starting my bid at $15. Don’t let it get away!

I’m also selling my used video card, 128mb PCI express card. Bidding starts at only $1.

Good luck and happy bidding!

I’ll be posting more stuff later, but in the meantime, I want to give a plug for GarageSale, a mac software for posting ebay items. It’s awesome, and so easy! The templates are great! You should try it out – you can post up to 3 items for free as a trial.

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