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Logitech’s support and warranty really really sucks.

On my Logitech mx1000 mouse, the cursor started acting funny whenever I pressed the scroll button. I had to reset it each time. I know computers well, so I tried 2 different Logitech drivers (even tried without the logitech driver), and 2 different Windows machines. I got this from a friend (but is under the 3 year warranty). I called Logitech support. But the rep said that he cannot give me a replacement mouse, b/c the warranty is not transferrable.

The Mx1000 mouse is supposed to be top of the line mouse, around $70 originally purchased.

But now, only after 1.5 years, the rep and the supervisor both refused to reissue a replacement mouse, since the mouse was given to me, and I was not the original purchaser.

But my question is this:

Why do they not stand behind their mouse?

The lame supervisor I ended up speaking with gave me this logic.

“If someone ends up getting a new mouse for their warranty, and they give that defective mouse to someone else, then they can also try to get a new mouse and we don’t want that.”

I almost burst out laughing. I said, “Why don’t you take the defective mouse back?” He didn’t really answer that. But he did repeat that the warranty is not transferrable. I said I know that, but I’m asking WHY it’s not transferrable.

I asked, “Why does it matter who owns it? If the mouse works as it should, it would not matter, and therefore, you should stand behind your mouse, replacing it if it did indeed break due to manufacturing defect, as it was in my case.” He said many companies have non-transferrable warranties.

The supervisor did ask if I wanted to troubleshoot it. I said I tried 2 different drivers, 3 different machines, and I’m very computer saavy. It’s a hardware issue. Then he said I could buy a replacement one at half off, at $50. Yeah, right – I can buy a new mouse for that.

I wonder if anyone will even read this. But if you do, please please never buy another Logitech product, especially if it’s going to be a gift. If it breaks, your only option is to throw it away.

Logitech really really sucks.

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I ran across this problem when I bought a used LCD monitor. To be precise, it was:

17″ StarLogic LCD Monitor (11004988) / Model M17ANA

I just could not get this darn thing to display in the full 1280 x 1024 resolution that it was supposed to show at maximum (the greater the resolution size, the smaller the stuff you see on the screen, but in exchange, you can see more stuff at once!). Rather, I could only select at maximum, 1024 x 768. Kinda defeats the purpose of a 17″ monitor.

So I googled, and googled, thinking that I was missing some driver for it. Of course, I didn’t have the original CD. No success. I came across tons of driver download sites, but this monitor didn’t seem to exist! At least, I did find that they sold it at Office Depot at a discount awhile back for around $150, but still no driver to download anywhere.

Then I found a posting on a forum that stated that you don’t need a driver. His explanation was just rather a quick text only one, so I will put a picture-based comprehensive one here. This is on windows 2000, but should be similar for XP:

1. Go to your Control Panel, and click on Display.
2. Go to Settings tab, and click on Advanced button
disp_prop1.jpg

3. Click on Monitor tab, and uncheck “hide modes that this monitor cannot display”.
disp_prop2.jpg

4. Go to the Adapter tab, and click on “list all modes”
disp_prop3.jpg

5. Select the following – 1280 x 1024, 75hz.
disp_prop4.jpg

7. Click on OK

8. Lastly, click on the left-most button on the front of the monitor itself (auto-adjust; most monitors have this button) and your monitor should work! Worked for me!

This should work for any 17″ LCD in general with Windows 2000 or XP. Good luck!

edit on 2/23/08:

I’ve moved my site to blogspot here:   techtips4joe.blogspot.com

If you want more basic useful tech tips, follow me there.  Thank you.


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