Archive for the ‘Stuff that Sucks’ Category

Logitech’s support and warranty really really sucks.

On my Logitech mx1000 mouse, the cursor started acting funny whenever I pressed the scroll button. I had to reset it each time. I know computers well, so I tried 2 different Logitech drivers (even tried without the logitech driver), and 2 different Windows machines. I got this from a friend (but is under the 3 year warranty). I called Logitech support. But the rep said that he cannot give me a replacement mouse, b/c the warranty is not transferrable.

The Mx1000 mouse is supposed to be top of the line mouse, around $70 originally purchased.

But now, only after 1.5 years, the rep and the supervisor both refused to reissue a replacement mouse, since the mouse was given to me, and I was not the original purchaser.

But my question is this:

Why do they not stand behind their mouse?

The lame supervisor I ended up speaking with gave me this logic.

“If someone ends up getting a new mouse for their warranty, and they give that defective mouse to someone else, then they can also try to get a new mouse and we don’t want that.”

I almost burst out laughing. I said, “Why don’t you take the defective mouse back?” He didn’t really answer that. But he did repeat that the warranty is not transferrable. I said I know that, but I’m asking WHY it’s not transferrable.

I asked, “Why does it matter who owns it? If the mouse works as it should, it would not matter, and therefore, you should stand behind your mouse, replacing it if it did indeed break due to manufacturing defect, as it was in my case.” He said many companies have non-transferrable warranties.

The supervisor did ask if I wanted to troubleshoot it. I said I tried 2 different drivers, 3 different machines, and I’m very computer saavy. It’s a hardware issue. Then he said I could buy a replacement one at half off, at $50. Yeah, right – I can buy a new mouse for that.

I wonder if anyone will even read this. But if you do, please please never buy another Logitech product, especially if it’s going to be a gift. If it breaks, your only option is to throw it away.

Logitech really really sucks.


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